Return and Withdrawal Policy of Our Company 

We work in order to satisfy you with our products. While presenting you the finest quality service, we also follow your return and withdrawal transactions studiously and carry out them. 

As a basic rule, you can return the product you purchased within 14 days from the date of delivery under the withdrawal conditions* in the Distance Sales Contract. You can return the product/products you have received with the original invoice and a note attachment containing the reason for the return.

If the product you purchased is defective or flawed, a new product will be sent or refunded. The customer must clearly indicate their request in the return request form.

What should I do respectively for the return?

1. Create your return request in detail by entering the Product Return menu on our website.

2. Our company will answer your request by e-mail.

3. Things you should add to your cargo package.

  • Add the product(s) as they were delivered to you (with its original package and box).
  • Add the original invoice by printing it.**
  • Add a note attachment where you clarify the reason or request for return.

** you can also send via e-mail.

4. If the package of the product/products delivered to you is damaged, torn, or shattered so that it can be seen from the outside, please have the cargo officer record this situation and we request that you do not receive the cargo. In this case, the shipping fee of the return is covered by our company. In other cases, the cost of the return cargo belongs to the BUYER.


* Conditions related to our Distant Sales Contract;

7. RIGHT OF WITHDRAWAL

7.1 BUYER; in case the distance contract is related to the sale of goods, can use the right to withdraw from the contract by refusing the product without any legal or criminal liability and without any justification, provided to notify the SELLER, within 14 (fourteen) days from the date of delivery of the product to himself/herself or to the person/organization at the address indicated. In distance contracts for service provision, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised before the expiry of the right of withdrawal but with the approval of the consumer in service contracts where the work of service is started. The costs arising from the use of the right of withdrawal belong to the SELLER. The BUYER accepts in advance that he/she has been informed about the right of withdrawal by accepting this contract.
7.2. In order to use the right of withdrawal, written notification must be made to the SELLER by registered mail, fax, or e-mail within 14 (fourteen) days and the right of withdrawal must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract. If this right is exercised,
a) The print of the product invoice sent to the BUYER (or you can send it via e-mail),
b) Form of return,
c) The box, packaging, and if any, standard accessories of the products to be returned,

must be delivered complete and undamaged.
d) The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within 20 days from the receipt of the withdrawal notification and to get the return of the goods within 40 days.
e) If there is a decrease in the value of the goods or if the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the damages of the SELLER at the rate of his/her fault. However, the BUYER is not responsible for the changes and deteriorations that occur in the proper use of the product within the period of right of withdrawal.
f) If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

8. PRODUCTS IN WHICH RIGHT OF WITHDRAWAL CANNOT BE USED 

Unless otherwise agreed by the parties, the buyer cannot use the right of withdrawal in the following contracts:
a) Contracts for goods or services of which prices vary depending on fluctuations in financial markets and are not under the control of the seller or supplier.
b) Contracts for goods prepared in line with the buyer's wishes or personal needs.
c) Contracts for the delivery of perishable or fast-expiry goods.
d) Contracts for the delivery of those return is not suitable for health and hygiene; out of the goods of which protective elements such as packaging, tape, seal, entrapment have been opened after delivery.
e) Contracts for goods that are mixed with other products after delivery and cannot be separated by nature.
f) Contracts for books, digital content, and computer supplies presented in the material form if the protective elements such as packaging, tape, seal, package are opened after the delivery.
g) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription contract.
h) Contracts for the use of leisure time for accommodation, moving furniture, car renting, food and beverage supply and entertainment or relaxing, which should be done in a specific date or period.
i) Contracts for services provided in electronic environment or intangible goods delivered to the buyer  immediately.
j) Contracts for services which are started to be provided with the approvement of the buyer before the period of right of withdrawal ends.

ADDITIONAL EXPLANATION FOR PRINT ORDERS:

Within the scope of article 8.b.; Print orders are non-refundable as they are custom made. However, our company will take steps to eliminate customer dissatisfaction due to defects caused by us. In such cases, all you need to do is to contact our company.

For all other questions, comments, and suggestions, you can contact us at info@ucvav.com